30 DAYS Refund / Replacement Policy

The following reasons are covered by our 30 Days Refund/Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item.

1. Item received is defective/damaged/broken/does not work properly.
2. Item received is different from the description or the product customization information.
3. Incorrect or mismatched size.
4. Lost/missing items.

No Refund & Replacement

The following reasons are NOT covered by our 30 Days Refund & Replacement Policy. We are not liable for these issues:

1. Request made after 30 days of product delivery.
2. Picked the wrong size, product, address, or custom information.
3. Product damaged due to misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged due to customer handling.
5. Personal reasons such as taste or change of mind.
6. Products purchased during a sale or any promotion.

Refund and Replacement Service Procedure

1. Contact our customer service at support@mimigift2.com.
2. Send refund/replacement request details with photos of the items you received and the package’s cover (including the detailed shipping label).
3. Receive your refund or replacement after we process your request.

Refund Time

If your refund is approved, the funds will be applied to the same payment method you used for your purchase. Here's how long it may take:

• Credit Card: Up to 10 business days
• PayPal: 3 to 5 business days